Customer Grievance Redressal Framework
The Customer Grievance Redressal Framework defines the operating guidelines for handling customer queries and complaints at PraveenSingh.in.
Customer Service Support:-
(a) Call Us
We have Contact Numbers where a customer can call +91-9406061003 to cancel their project or report any suspicious activity/transaction, the support is available 365 days a year from 24×7.
For Customer Complaints where the ticket number is generated the period of resolution is 7 Business Days.
We aim to resolve all complaints at the first point of contact. In case the customer doesn’t get a satisfactory resolution to their query/complaint at Level 1 they can ask contact for quick resolution.
Working Hours: 9:30 AM to 5:30 PM (except National Holiday)
Turn-around-Time: 10 Business days from the Date of Receipt.
Contact No.: +91-9406061003
Final Redressal and Closure of Grievance
Final Redressal and Closure of Grievance:
- Where the complainant has communicated his acceptance of the Praveen Singh's decision on redressal of grievance communicated by grievance redressal; or
- Where the complainant has not communicated his acceptance of Praveen Singh’s decision, within 7 days from the date of communication of decision by Level 1 & Level 2, as the case may be.