Customer Grievance Redressal Framework

The Customer Grievance Redressal Framework defines the operating guidelines for handling customer queries and complaints at PraveenSingh.in.

Customer Service Support:-

Level 1

(a) Call Us
We have Contact Numbers where a customer can call +91-9406061003 to cancel their project or report any suspicious activity/transaction, the support is available 365 days a year from 24×7.

For Customer Complaints where the ticket number is generated the period of resolution is 7 Business Days.

(b) Mail Us
Customer can also email their queries, suggestions, feedback, or complaints at This email address is being protected from spambots. You need JavaScript enabled to view it.

Level 2

Grievance Redressal

We aim to resolve all complaints at the first point of contact. In case the customer doesn’t get a satisfactory resolution to their query/complaint at Level 1 they can ask contact for quick resolution.

Mail Us
Email at This email address is being protected from spambots. You need JavaScript enabled to view it.
Working Hours: 9:30 AM to 5:30 PM (except National Holiday)
Turn-around-Time: 10 Business days from the Date of Receipt.
Contact No.: +91-9406061003

 

Final Redressal and Closure of Grievance

Final Redressal and Closure of Grievance:

  1. Where the complainant has communicated his acceptance of the Praveen Singh's decision on redressal of grievance communicated by grievance redressal; or
  2. Where the complainant has not communicated his acceptance of Praveen Singh’s decision, within 7 days from the date of communication of decision by Level 1 & Level 2, as the case may be.